Returns and Shipping
We are a portuguese brand that export to the rest of the world.
If the product you ordered is in stock it will be shipped no later than three business days after purchase by Standart Registered Mail (CTT Correios de Portugal.) or DHL Express International. Please bear in mind that our products are all handmade and our team works really hard to ship all orders as soon as possible but delays can happen. If you didn’t receive your product in the estimated time please email us to firstname.lastname@example.org.
STANDART REGISTERED MAIL
Portugal – 4,21€ (2-5 Business days)
Europe– 6,36€ (3-5 Business days)
Rest of the world – 10,86€ (5-12 Business days.)
DHL EXPRESS INTERNATIONAL
Europe – 15€ (1-5 Business days)
Rest of the world – 15€ (1-5 Business days)
Note that we are not responsible for customs costs that may occur.
- Portugal- more than 100€
- Europe- more than 150 €
- Rest of the world- more than 250 €
Email us to email@example.com if you want to exchange any product, within three days after receiving.
- We are not responsable for any fees , losses or costums costs.
- In case of loss no exchanges or returns will be placed.
- If there’s any fabric mistake or damaged product we support the cost.
- The client should email us with the new model/colour/size desired.
Attention: We only accept exchanges of products that are still in the original conditions. Please use the original package, Planet says THANK YOU!
Living Tide Team